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  2. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    SERVQUAL is a multidimensional research instrument designed to measure service quality by capturing respondents’ expectations and perceptions along five dimensions of service quality. [2] The questionnaire consists of matched pairs of items - 22 expectation items and 22 perceptions items - organised into five dimensions which are believed to ...

  3. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

  4. Talk:SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/Talk:SERVQUAL

    3. The MODEL OF SERVICE QUALITY (i.e the Gaps) helps to explain how service quality problems may arise. After identifying a service quality problem (typically by administering the SERVQUAL questionnaire to a sample of respondents) the model helps to diagnose possible causes of the problem. The questionnaire, SERVQUAL, measures 'GAP 5. All it ...

  5. File:Measuring service quality using SERVQUAL model (Kumar et ...

    en.wikipedia.org/wiki/File:Measuring_service...

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  6. Quality of service - Wikipedia

    en.wikipedia.org/wiki/Quality_of_service

    Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance seen by the users of the network.

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  8. Software cracking - Wikipedia

    en.wikipedia.org/wiki/Software_cracking

    Software crack illustration. Software cracking (known as "breaking" mostly in the 1980s [1]) is an act of removing copy protection from a software. [2] Copy protection can be removed by applying a specific crack. A crack can mean any tool that enables breaking software protection, a stolen product key, or guessed password. Cracking software ...

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    You've Got Mail!® Millions of people around the world use AOL Mail, and there are times you'll have questions about using it or want to learn more about its features. That's why AOL Mail Help is here with articles, FAQs, tutorials, our AOL virtual chat assistant and live agent support options to get your questions answered.

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