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American Airlines generally does not refund nonrefundable tickets, but it does make exceptions for death, schedule changes by the airline, and illness if international travel is involved.
The 2022 fiasco was largely influenced by Southwest Airlines’ cancellation of more than 16,000 flights during the busy holiday travel season, which led to millions of the airline’s passengers ...
Just before 7 a.m. Eastern time, the Federal Aviation Administration ordered all American Airlines flights grounded in the U.S. at the airline’s request. American had reported technical trouble ...
In the end, American let their employees decide the new livery's fate. On an internal website for employees, American posted two options, one the new livery and one a modified version of the old livery. All of the American Airlines Group employees (including US Airways and other affiliates) were able to vote. [177]
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American Airlines responds to a class action lawsuit with a deal to pay at least $7.5 million to travelers who were wrongly charged to check luggage.