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The Service Evaluation System (SES) was an operations support system developed by Bell Laboratories and used by telephone companies beginning in the late 1960s. [1] Many local, long distance, and operator circuit-switching systems provided special dedicated circuits to the SES to monitor the quality of customer connections during the call setup process.
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These are known in the industry as "central reservations offices". Staff members at these call centres take calls from clients wishing to make reservations or other inquiries via a public number, usually a 1-800 number. These centres may operate as many as 24 hours per day, seven days a week, depending on the call volume the chain receives. [29]
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In 2008, Wyle acquired RS Information Systems, which today is the company's third primary business group, providing services as Wyle Information Systems Group. The acquisition brought total annual revenue to $800 million and the total number of employees to 4,200, giving Wyle an additional presence in the Washington D.C. "Beltway" area.
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