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Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
Armand Vallin Feigenbaum (April 6, 1920 [1] – November 13, 2014) was an American quality control expert and businessman. [2] He devised the concept of Total Quality Control (TQM), now known as "total quality management". [3]
Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements".
The seven management and planning tools have their roots in operations research work done after World War II and the Japanese total quality control (TQC) research. [ 1 ] [ 2 ] The New seven tools
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The American Society for Quality (ASQ) is a professional institute that examines the professional competency of candidates and, if found to be acceptable, awards them with official certification. This process helps to establish and maintain a minimum body of knowledge and skill level among certified engineers.
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QA/QC is the combination of quality assurance, the process or set of processes used to measure and assure the quality of a product, and quality control, the process of ensuring products and services meet consumer expectations.