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Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Customer satisfaction is a term frequently used in marketing to evaluate customer experience.It is a measure of how products and services supplied by a company meet or surpass customer expectation.
PT Gojek Indonesia (stylized in all lower case and stylized j as goȷek, formerly styled as GO-JEK) is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta.
Market research is an organized effort to gather information about target markets and customers. It involves understanding who they are and what they need. [1] It is an important component of business strategy [2] and a major factor in maintaining competitiveness.
A target market is a group of customers (individuals, households or organisations), for which an organisation designs, implements and maintains a marketing mix suitable for the needs and preferences of that group.
PT Mayora Indah Tbk (formerly PT United Brand), also known as the Mayora Group or simply called Mayora, is an Indonesian multinational food and beverage company headquartered in Jakarta.
Example of a Business Process Model and Notation for a process with a normal flow. Business Process Model and Notation (BPMN) is a graphical representation for specifying business processes in a business process model.
PT Indomarco Prismatama or Indomaret is a chain of retail convenience stores from Indonesia, with over 21,900 stores in 32 provinces [2] across Indonesia. The chain is the first and largest chain of convenience stores in Indonesia.