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The Local Government and Social Care Ombudsman (LGSCO), legally the Commission for Local Administration in England and formerly known as the Local Government Ombudsman (LGO), investigates complaints from members of the public about councils and some other some other authorities and organisations providing public services in England. [1]
Energy Ombudsman [165] - With over 2,500 energy companies signed up to our scheme, the Energy Ombudsman is the only alternative dispute resolution scheme in the UK energy sector. The Energy Ombudsman is approved by Ofgem to impartially and independently handle disputes between consumers and energy suppliers [166] including: gas and electricity ...
The Ombudsman may investigate if a written complaint has been made to a Member of Parliament, the member of public claims to have sustained injustice in consequence of maladministration in connection with administrative action and the complaint has been referred to the Ombudsman with the consent of the complainant.
He called for "a genuine independent ombudsman". CISAS said complaints were "carefully assessed by a trained independent adjudicator with legal qualifications".
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
Complaints arrive at the SPSO in the form of letters, emails, complaint forms and by phone. The SPSO receives large numbers of enquiries and complaints which are not within its remit or not ready for it to look at – in these cases, members of the public are directed to the appropriate body or Ombudsman service.
The service is free, independent and impartial. The Ombudsman can also look at complaints about the handling of housing issues by local councils. [2] In June 2018, the All-Party Parliamentary Group for Excellence in the Built Environment called on the UK government to expand the remit of independent UK ombudsman schemes to cover private ...
The IPCC self-regulation scheme covered England and Wales; oversight of the police complaints system in Northern Ireland is the responsibility of the Police Ombudsman for Northern Ireland. [12] In Scotland the Police Investigations and Review Commissioner (PIRC) reviews the way the police handle complaints from the public and also conducts ...