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  2. Customer engineer - Wikipedia

    en.wikipedia.org/wiki/Customer_engineer

    Originally simply engineer, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson circa 1942.. Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur, or they could be based at the place of business of a particularly large customer and service only ...

  3. IBM - Wikipedia

    en.wikipedia.org/wiki/IBM

    IBM also provides Cloud Data Encryption Services (ICDES), using cryptographic splitting to secure customer data. [150] In May 2022, IBM announced the company had signed a multi-year Strategic Collaboration Agreement with Amazon Web Services to make a wide variety of IBM software available as a service on AWS Marketplace. Additionally, the deal ...

  4. IBM Consulting - Wikipedia

    en.wikipedia.org/wiki/IBM_Consulting

    IBM Consulting, rebranded in 2021 from IBM Global Business Services, is the professional services and consulting arm of IBM. [1] It provides services to companies, global government organizations, non-profits and NGOs .

  5. Business leaders share 5 ways they're taking AI from pilot to ...

    www.aol.com/business-leaders-share-5-ways...

    Borgonovo: One of the use cases that drives not only knowledge management but also efficiencies is around customer support. Customer support is probably one of the areas that has been leading the way.

  6. History of IBM - Wikipedia

    en.wikipedia.org/wiki/History_of_IBM

    This helped enable the creation of the software industry. Similarly, IBM services were divided into two categories: general information, which remained free and provided at the discretion of IBM, and on-the-job assistance and training of customer personnel, which were subject to a separate charge and were open to non-IBM customers.

  7. List of commercial failures in computing - Wikipedia

    en.wikipedia.org/wiki/List_of_commercial...

    The holiday promotion significantly bolstered the PCjr's sales, with sources attributing 80 percent of a quarter of a million units sold in 1984. Nevertheless, at that price, the company failed to generate sufficient profit, and some industry experts believed that IBM was selling each unit at a loss. IBM ended the PCjr's production on March 19 ...

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