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A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...
This is an accepted version of this page This is the latest accepted revision, reviewed on 16 February 2025. American multinational home improvement supplies retailing company The Home Depot, Inc. A Home Depot in Onalaska, Wisconsin Company type Public Traded as NYSE: HD DJIA component S&P 100 component S&P 500 component Industry Retail (home improvement) Founded February 6, 1978 ; 47 years ...
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The benefit to Home Depot is that it can bring more speed and efficiency to online delivery orders — something the home improvement retailer clearly values as it grows it digital business.
In the United States, various abuses using the return process allegedly cost retailers more than $9 billion annually. [9] One common practice is the use of the system in order to "borrow" the merchandise at no charge. The customer who engages in this practice purchases the item for temporary use, then returns it when finished.
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