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  2. Balanced scorecard - Wikipedia

    en.wikipedia.org/wiki/Balanced_scorecard

    The balanced scorecard has more recently become a key component of structured approaches to corporate strategic management. [6] Two of the ideas that underpin modern balanced scorecard designs concern making it easier to select which data to observe, and ensuring that the choice of data is consistent with the ability of the observer to ...

  3. BSC SWOT - Wikipedia

    en.wikipedia.org/wiki/BSC_SWOT

    BSC SWOT, or the Balanced Scorecard SWOT analysis, was introduced in 2001, by Lennart Norberg and Terry Brown. BSC SWOT is a simple concept that combines the two powerful tools BSC ( Balanced Scorecard ) and SWOT analysis when identifying factors that drives or hinders strategy .

  4. SWOT analysis - Wikipedia

    en.wikipedia.org/wiki/SWOT_analysis

    In strategic planning and strategic management, SWOT analysis (also known as the SWOT matrix, TOWS, WOTS, WOTS-UP, and situational analysis) [1] is a decision-making technique that identifies the strengths, weaknesses, opportunities, and threats of an organization or project.

  5. Third-generation balanced scorecard - Wikipedia

    en.wikipedia.org/wiki/Third-generation_balanced...

    In business performance management, a third-generation balanced scorecard is a version of the traditional balanced scorecard, a structured report, supported by design methods and automated tools, that can be used by managers to keep track of the execution of activities by the staff within their control, and to monitor the consequences arising from these actions.

  6. Strategy map - Wikipedia

    en.wikipedia.org/wiki/Strategy_map

    In management, a strategy map is a diagram that documents the strategic goals being pursued by an organization or management team.It is an element of the documentation associated with the Balanced Scorecard, and in particular is characteristic of the second generation of Balanced Scorecard designs that first appeared during the mid-1990s.

  7. Analytic hierarchy process - Wikipedia

    en.wikipedia.org/wiki/Analytic_hierarchy_process

    Other areas have included forecasting, total quality management, business process reengineering, quality function deployment, and the balanced scorecard. [1] Other uses of AHP are discussed in the literature: Deciding how best to reduce the impact of global climate change (Fondazione Eni Enrico Mattei) [7]

  8. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is viewed as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a major differentiator and increasingly has become an important element of business strategy. [8]

  9. Business model canvas - Wikipedia

    en.wikipedia.org/wiki/Business_Model_Canvas

    The business model canvas is a strategic management template that is used for developing new business models and documenting existing ones. [2] [3] It offers a visual chart with elements describing a firm's or product's value proposition, [4] infrastructure, customers, and finances, [1] assisting businesses to align their activities by illustrating potential trade-offs.