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We are happy to help with troubleshooting on the website, however, to pay your bill our main number at 1-800-XFINITY(934-6489) is still a valid option, and can provide a summary of all charges if you have questions. You can also reach us there for 1-1 service.
user_dq5fj9, Thank you for being a longtime Xfinity customer. I am sorry to hear you are having trouble paying your bill. Let's see what is going on. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Other ways to pay. Say “Pay my bill” into your Xfinity Voice Remote to open your account and pay on Xfinity X1. Call us at 1-800-xfinity and follow the automated prompts to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank.
I try to pay long before due dates, but have had problems in recent months. My record keeping is better handle with online access, but I spend as much as 30 mins wrangling with this site. Telephone access does not connect to a live agent & exposes my private info through audio response.
There are a few other ways to process the payment in the meantime by calling 1-800-XFINITY or visiting an Xfinity store near you to pay at a kiosk. Please let us know if any of those help the access. 4
1. Say “Pay my bill” into your Xfinity Voice Remote to open your account and pay on Xfinity X1. 2. Call us at 1-800-XFINITY(934-6489) and follow the automated prompts to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank. 3.
Also, you are always more than welcome to contact Customer Care directly at 1-800-XFINITY (934-6489) to pay over with phone with a live agent or using our automated system. I am an Official Xfinity Employee.
Have been having this issue from month 1 with you guys trying to pay online. Constant Access Denied messages, this has been for over 6 months.
SOLVED - Can't Pay your Bill Online Solution (Chrome)... Hello This is due to the login confirmation sending you in a refresh loop, Easy fix in Chrome top right of the browser left click the 3 dots or (Hamburger) then select New Incognito Window, now login but tick the box stay logged in and you should be all set.
Xfinity Customer service is way past the point of being a joke. It's non-existent. These so-called agents you get on phone or chat are clueless how to resolve any issues. The site will NOT let me pay my bill. It will NOT let me add a new payment account.