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  2. Soft skills - Wikipedia

    en.wikipedia.org/wiki/Soft_skills

    The term "soft skills" was created by the U.S. Army in the late 1960s. It refers to any skill that does not employ the use of machinery. The military realized that many important activities were included within this category, and in fact, the social skills necessary to lead groups, motivate soldiers, and win wars were encompassed by skills they had not yet catalogued or fully studied.

  3. Remote work - Wikipedia

    en.wikipedia.org/wiki/Remote_work

    The United States Marine Corps began allowing remote work in 2010. Remote work (also called telecommuting, telework, work from or at home, WFH as an initialism, hybrid work, and other terms) is the practice of working at or from one's home or another space rather than from an office or workplace.

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  5. 11 Best Skills To Learn To Make Money Online

    www.aol.com/11-best-skills-learn-money-110115629...

    Here are 11 of the best skills you should learn to make money online: Explore More: How To Generate Passive Income With Just $1,000 Find Out: 3 Genius Things All Wealthy People Do With Their Money

  6. Skills-based routing - Wikipedia

    en.wikipedia.org/wiki/Skills-based_routing

    It is an enhancement to the automatic call distributor (ACD) systems found in most call centres. The need for skills-based routing has arisen as call centres have become larger and dealt with a wider variety of call types. In the past, agents answering calls were generally able to be assigned to only one queue taking one type of call.

  7. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

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