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The company's first core value is "Deliver WOW Through Service," and it was No. 1 for a reason. True Stories of How Tony Hsieh Taught His Zappos Team the Meaning of ‘Wow’ Skip to main content
In 2009, Hsieh began writing Delivering Happiness over Labor Day in Lake Tahoe. [1] He wrote most of the book stream of consciousness, often completing 3,000-word chunks a day that he would send to his editor in New York City. [2] While writing the book, Hsieh was still acting CEO of Zappos as well as a corporate speaker.
Zappos' ex-CEO Tony Hsieh was a pioneer in treating employee happiness as a top business priority.
Two months later, Hsieh joined Zappos as the CEO, starting with $1.6 million of total sales in 2000. [11] By 2009, revenues reached $1 billion. [24] [25] Without a precedent to guide him, Hsieh learned how to make customers feel comfortable shopping for shoes online. Zappos offered free shipping and free returns, sometimes of several pairs.
Yesterday, online shoe (and clothing) retailer Zappos announced that it would be laying off 8% of its workforce. The move is not unlike what many retailers are doing: cutting costs in light of ...
On August 24, 2020, Tony Hsieh retired as CEO after 21 years at the helm. COO Kedar Deshpande took over as the new CEO. [35] On November 27, 2020, Tony Hsieh died from smoke inhalation suffered in a house fire. [36] After Deshpande left Zappos, Scott Schaefer, the company's VP of finance, was named Zappos CEO on April 6, 2022. [37]
Tony Hsieh was a revolutionary figure in the fashion and technology industries. The cofounder of Zappos.com, who died on Nov. 27 at the age of 46 due to injuries sustained during a house fire, was ...
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