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Broadvoice's b-hive virtual call center platform combines UCaaS, Contact Center, Cloud PBX and communication tools. [7] The platforms allow users to review and manage call flows through real-time analytics, call routing, call recording, auto attendants, conference call setup, manager users and the added ability to use the Android and iPhone application to make and receive calls.
This page was last edited on 3 February 2025, at 20:23 (UTC).; Text is available under the Creative Commons Attribution-ShareAlike 4.0 License; additional terms may apply.
The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the delivery of voice and other communication services, such as fax, SMS, and voice messaging, over the Internet, in contrast to the traditional public switched telephone network (PSTN), commonly known as plain old telephone service (POTS).
Web-based VoIP is the integration of voice over IP technologies into the facilities and methodologies of the World-Wide Web. It enables digital communication sessions between Web users or between users of traditional telecommunication services.
Federated VoIP is a form of packetized voice telephony that uses voice over IP between autonomous domains in the public Internet without the deployment of central virtual exchange points or switching centers for traffic routing.
One difference between a Plain Old Telephone Service (POTS), and Voice Over IP is the way they are registered for 9-1-1 Emergency Services. With POTS, the telephone number is forever associated with a single address and that address is registered with the appropriate regional 9-1-1 database.
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