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  2. User experience design - Wikipedia

    en.wikipedia.org/wiki/User_Experience_Design

    User interface (UI) design is the process of making interfaces in software or computerized devices with a focus on looks or style. Designers aim to create designs users will find easy to use and pleasurable. UI design typically refers to graphical user interfaces but also includes others, such as voice-controlled ones. [37]

  3. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    In the classical marketing model, marketing is deemed to be a funnel: at the beginning of the process (in the "awareness" stage) there are many branches competing for the attention of the customer, and this number is reduced through the different purchasing stages. Marketing is an action of "pushing" the brand through a few touchpoints (for ...

  4. User interface design - Wikipedia

    en.wikipedia.org/wiki/User_interface_design

    User interface (UI) design or user interface engineering is the design of user interfaces for machines and software, such as computers, home appliances, mobile devices, and other electronic devices, with the focus on maximizing usability and the user experience. In computer or software design, user interface (UI) design primarily focuses on ...

  5. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Marketing automation focuses on easing the overall marketing process to make it more effective and efficient. CRM tools with marketing automation capabilities can automate repeated tasks, for example, sending out automated marketing emails at certain times to customers or posting marketing information on social media.

  6. Web design - Wikipedia

    en.wikipedia.org/wiki/Web_design

    Web design encompasses many different skills and disciplines in the production and maintenance of websites.The different areas of web design include web graphic design; user interface design (UI design); authoring, including standardised code and proprietary software; user experience design (UX design); and search engine optimization.

  7. User-centered design - Wikipedia

    en.wikipedia.org/wiki/User-centered_design

    User-centered design (UCD) or user-driven development (UDD) is a framework of processes in which usability goals, user characteristics, environment, tasks and workflow of a product, service or brand are given extensive attention at each stage of the design process.

  8. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    The main difference between traditional and customer engagement marketing is marked by these shifts: From 'reach or awareness focused' marketing communications and their metrics (GRP or pageview) towards more targeted and customised interactions that prompt the consumer to engage with and act on the content from the outset.

  9. User interface specification - Wikipedia

    en.wikipedia.org/wiki/User_interface_specification

    A UI spec may also be incorporated by those within the organization responsible for marketing, graphic design, and software testing. As future designers might continue or build on top of existing work, a UI specification should consider forward compatibility constraints in order to assist the implementation team.