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The tablet, which measures 11.6 centimetres (4.6 in) high and 5 centimetres (2.0 in) wide, documents a transaction in which Ea-nāṣir, [a] a trader, allegedly sold sub-standard copper to a customer named Nanni. Nanni, dissatisfied with the quality, wrote a cuneiform complaint addressing the poor service and mistreatment of his servant.
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
In many cases, bad customer service isn't caused by negligent or incompetent employees. Instead, the blame for poor service lies with their bosses -- or, more specifically, the policies put in ...
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
Image credits: TheLightSideOfTheMoon #3. I used to work for a senator in California - part of my job was helping people, kind of like customer service. By the time most people called my office ...
Poor customer experiences, such as unresponsive service or overcomplicated processes, can quickly sour relationships." He continued: "Additionally, a lack of authenticity or transparency often ...
Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]
Time now to turn the tables, and look at some videos of customer-service horror stories. After ... Office Humor: Bad Customer Service Skills. Geoffrey A Roth. Updated July 14, 2016 at 6:04 PM.