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Software configuration management (SCM), a.k.a. software change and configuration management (SCCM), [1] is the software engineering practice of tracking and controlling changes to a software system; part of the larger cross-disciplinary field of configuration management (CM). [2] SCM includes version control and the establishment of baselines.
A more restricted language is also available which works without needing Consfigurator to be installed on the target. Remote configuration is also supported: the of hosts can be defined with scheme code. Guix Guix integrates many things in the same tool (a distribution, package manager, configuration management tool, container environment, etc).
Genesys, an AI-driven developer of call center software, did not reveal any details about its IPO or a timeline for going public, but a September report from Bloomberg News citing sources said the ...
CCA grew out of a push to develop more reliable software faster. [1] Gartner describes CCA as “Embodying lean , agile and collaborative concepts core to DevOps initiatives, CCA tools bring a newly found level of precision, efficiency and flexibility to the challenges of infrastructure and application configuration management.” [ 4 ]
In the process of performing configuration management, configuration items (or work products) may be assigned a baseline so as to establish them as having a certain status. In this sense, to baseline a work product may require certain change(s) to the work product to ensure it conforms to the characteristics associated with the baseline referenced.
Genesys may refer to: Genesys (company) , a customer experience and contact center technology company Genesys (RPG) , a tabletop role-playing game released by Fantasy Flight Games in 2017
Btrieve is a transactional database (navigational database) software product. It is based on Indexed Sequential Access Method (ISAM), which is a way of storing data for fast retrieval. There have been several versions of the product for DOS , Linux , older versions of Microsoft Windows , 32-bit IBM OS/2 and for Novell NetWare .
Call centre technologies often include: speech recognition software which allowed Interactive Voice Response (IVR) systems to handle first levels of customer support, text mining, natural language processing to allow better customer handling, agent training via interactive scripting and automatic mining using best practices from past ...