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The One Time It's Best To Say "I'm Busy" All of the above responses are great swaps for "I'm busy," but Dr. Cooper says there's one time when the phrase is the best one to go with.
Another way to build rapport is through "positive face management", [16] (or, more simply: positivity). According to some psychologists, [16] we have a need to be seen in a positive light, known as our "face". By managing each other's "face", boosting it when necessary, or reducing negative impacts to it, we build rapport with others.
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Another effective way to develop a positive customer experience is by actively engaging a customer with an activity. Human and physical components of an experience are very important (Ren, Wang & Lin, 201 [23] 6). Customers are able to recall active, hands-on experiences much more effectively and accurately than passive activities.
Word of mouth was ranked next; there was more positivity in peer observation as a touchpoint in comparison however. Ranked last was traditional media, which could be explained by the shift to guerrilla type marketing styles. This is a new way of engaging public customers in a more inexpensive way, while keeping customers encouraged to buy.
For example, a business may adopt a submissive attitude to customer preferences (stocking what customers want to buy) and complaints ("the customer is always right") in order to earn more money. A firm with monopoly power may be less responsive to customer complaints because it can afford to adopt a dominant position.
A variant of the phrase—"have a good day"—is first recorded in Layamon's Brut (c. 1205) and King Horn. "Have a nice day" itself first appeared in the 1948 film A Letter to Three Wives . In the United States, the phrase was first used on a regular basis in the early to mid 1960s by FAA air traffic controllers and pilots.
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