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  2. 81 Times Customer Support Chats Were Completely Useless - AOL

    www.aol.com/lifestyle/81-times-customer-support...

    Image credits: ActualBawbag Hyken stresses that companies need to make it easy for a customer to move from digital to human support. Especially when they are getting frustrated.

  3. Euphemism - Wikipedia

    en.wikipedia.org/wiki/Euphemism

    A euphemism (/ ˈ juː f ə m ɪ z əm / YOO-fə-miz-əm) is an innocuous word or expression used in place of one that is deemed offensive or suggests something unpleasant. [1] Some euphemisms are intended to amuse, while others use bland, inoffensive terms for concepts that the user wishes to downplay.

  4. Politeness - Wikipedia

    en.wikipedia.org/wiki/Politeness

    Cartoon in Punch magazine: 28 July 1920. Politeness is the practical application of good manners or etiquette so as not to offend others and to put them at ease. It is a culturally defined phenomenon, and therefore what is considered polite in one culture can sometimes be quite rude or simply eccentric in another cultural context.

  5. Petition - Wikipedia

    en.wikipedia.org/wiki/Petition

    A petition is a request to do something, most commonly addressed to a government official or public entity. Petitions to a deity are a form of prayer called supplication.. In the colloquial sense, a petition is a document addressed to an official and signed by numerous individuals.

  6. What’s the Polite Way To Check If Someone Has Received the ...

    www.aol.com/news/polite-way-check-someone...

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  7. List of email subject abbreviations - Wikipedia

    en.wikipedia.org/wiki/List_of_email_subject...

    PYR, meaning Per Your Request. The recipient is informed that the sender is replying to a previous email in which they were given a task. QUE, meaning Question. The recipient is informed that the sender wants an answer to this e-mail. RB, meaning Reply By. Used with a time indicator to inform the recipient that the sender needs a reply within a ...

  8. What’s the Polite Way To Check If Someone Has Received the ...

    www.aol.com/news/polite-way-check-someone...

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  9. Information wants to be free - Wikipedia

    en.wikipedia.org/wiki/Information_wants_to_be_free

    "Information wants to be free" is an expression that means either that all people should be able to access information freely, or that information (formulated as an actor) naturally strives to become as freely available among people as possible. It is often used by technology activists to criticize laws that limit transparency and general ...