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Southwest said the U.S. Department of Transportation told the airline Friday that "it has determined the company had failed to provide adequate customer service assistance, prompt flight status ...
The federal government is fining Southwest Airlines $140 million for last year’s historic, 10-day-long holiday meltdown that stranded more than 2 million travelers.
The crisis spanned December 21–30, at the peak of the holiday travel season, and is referred to in the news media as the Southwest Airlines holiday travel meltdown [3] or simply as the holiday meltdown, [4] [5] [6] a name also used by the Southwest Airlines pilot's union [7] and the U.S. Department of Transportation. [8]
Southwest Airlines said they “appreciate the patience” of their customers and employees during the “brief disruption.” The debacle comes just four months after the airline experienced a ...
USDOT on Monday pointed to Southwest Airlines customer service plan, which notes the airline will provide meal or hotel vouchers for extended delays that are due to issues within the airline's ...
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
(Southwest recently shared customer research showing the airline would lose $300 million annually if it charged for bags, based on the number of consumers who would stop flying Southwest.)
The aircraft had been in service with Southwest Airlines for nearly 18 years since its manufacture in 2000. [4] It was powered by two CFM International CFM56-7B24 engines. [2] [5] Five crew members and 144 passengers were on board. [2] [5] Tammie Jo Shults, aged 56, a former United States Navy fighter pilot, was the captain of the flight. [6]