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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
The dashboard of the Open-source Ticket Request System (as of 2016) Before April 2021, the team used the Open-source Ticket Request System ("OTRS") software to organize and process the email it received. After the open-source version of OTRS was discontinued by its developer, the team now uses Znuny, which is an open-source fork of the OTRS ...
In most cases, you can use the {} template on your talk page to request an unblock. If you have had talk page access removed or find the template to be complicated, you can use the link below to request an unblock via the Unblock Ticket Request System (UTRS). Please be sure to read the guide to appealing blocks before submitting a request. In ...
OTRS: Yes No Yes No No Yes Yes No No No No Phabricator: Yes No Yes Yes Yes Yes No No No Yes, via plugin No Redmine: Yes Yes [89] Yes Partial [notes 2] No Yes No Yes No Yes Yes - Android App, iOS App Request Tracker: Yes Yes Responsive layout after 1.5.0. Partial in previous versions. Yes Yes No Yes [90] No No No No No Roundup: Yes
Per the blocking policy and block appeals guidelines, unless exceptional or expedient circumstances apply, administrators should not unblock a user without prior discussion with the blocking admin, nor should they review an unblock request where they have a conflict of interest, whether by having set the original block or by participating in disputes relating to it.
This template creates a hyperlink to an existing VRTS ticket. It is useful for Volunteer Response Team agents wanting to refer to the content of specific tickets (for example, to request undeletion of a file). The template takes two parameters: the first is the ticket ID number and the second is the ticket number itself.
These texts generally try to impersonate the toll service in your state - for example, if you live in California, the text will likely say it's from FastTrak. If you live in New York, or one of ...
At WP:OTRS Ticket:2016010610006479 says that they are blocked from editing English Wikipedia while logged-in because they edit from a shared, blocked IP-address. They are requesting permission to edit Wikipedia while logged into a Wikipedia account they created. Should I send them to Wikipedia:Unblock Ticket Request System? The form there seems ...