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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
The dashboard of the Open-source Ticket Request System (as of 2016) Before April 2021, the team used the Open-source Ticket Request System ("OTRS") software to organize and process the email it received. After the open-source version of OTRS was discontinued by its developer, the team now uses Znuny, which is an open-source fork of the OTRS ...
In most cases, you can use the {} template on your talk page to request an unblock. If you have had talk page access removed or find the template to be complicated, you can use the link below to request an unblock via the Unblock Ticket Request System (UTRS). Please be sure to read the guide to appealing blocks before submitting a request. In ...
At WP:OTRS Ticket:2016010610006479 says that they are blocked from editing English Wikipedia while logged-in because they edit from a shared, blocked IP-address. They are requesting permission to edit Wikipedia while logged into a Wikipedia account they created. Should I send them to Wikipedia:Unblock Ticket Request System? The form there seems ...
For example, if a customer support issue is caused by a software bug and reported to a help desk using one system, and then the fix is documented by the developers in another, and analyzed in a customer relationship management tool, keeping the records in each system up-to-date and notifying the customer manually using a swivel chair approach ...
System Form based Public key cryptography Two-factor OpenID OAuth LDAP Shibboleth Others Apache Bloodhound: Yes Optional [114] No Optional [115] No Yes Unknown No Assembla Tickets Yes No No Yes Yes Yes (private version) Unknown Unknown Axosoft: Yes No No No No Yes No No Bugzilla: Yes No No Optional [116] No Yes Unknown No Debbugs: No No ...
I'm just strongly opposed to identity verification becoming a part of the unblock request system itself. In my view, it should be a completely separate process, whoever does it. Boing! said Zebedee 13:10, 26 June 2020 (UTC) Oh, and I've no idea if OTRS really uses something as crude as wanting to see a passport.
Per the blocking policy and block appeals guidelines, unless exceptional or expedient circumstances apply, administrators should not unblock a user without prior discussion with the blocking admin, nor should they review an unblock request where they have a conflict of interest, whether by having set the original block or by participating in disputes relating to it.