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  2. A Day In The Life Of A Call Center Agent - AOL

    www.aol.com/news/2012-02-13-a-day-in-the-life-of...

    "This call is being recorded for quality and training purposes." It's a refrain as familiar to the American people as "for purple mountain majesties." But rarely, when calling up to complain about ...

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.

  4. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

  5. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

  6. Focus Services - Wikipedia

    en.wikipedia.org/wiki/Focus_Services

    Focus Direct Inc. - Bacolod (Philippines) Focus El Salvador. Website. www.focusservices.com. Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines. [ 1][ 2]

  7. Curriculum vitae - Wikipedia

    en.wikipedia.org/wiki/Curriculum_vitae

    ˈviːtaɪ, - ˈwiːtaɪ, - ˈvaɪtiː /, [a][1][2][3] Latin for 'course of life', often shortened to CV) is a short written summary of a person's career, qualifications, and education. This is the most common usage in British English. [1][3] In North America, the term résumé (also spelled resume) is used, referring to a short career summary ...

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