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If you never received one that would mean there was an issue setting up/creating your account and would connect your Xfinity ID to your account and plan. I have found the most common reason for an account creation to fail is the address. I would make sure you are using your address as it is recognized by the USPS.
We can take a look at your account, and ensure the transfer went through completely. Please send us a direct message, with your full name, and service address. To send a "Direct Message" message: • Click "Sign In" if necessary. • Click the "Direct Message" icon. • Click the "New message" (pencil and paper) icon.
To do so, click on the chat icon located at the top right of this forums page. --. • Click "Sign In" if necessary. • Click the "direct messaging" icon or https://comca.st/3lv0gXz. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
If your X1 TV Box is voice-enabled, press and hold the microphone button on your Voice Remote and say, "my account." Navigate the portal using the arrow keys on the remote control. Alternatively, press xfinity on your remote control and select Settings, then My Account. Notes:
I received my bill in Aug and it made me sick to my stomach! I received a Refund for $89.99 however I was billed for a Base Home System & Professional Install $428.33!! I DON'T HAVE AND NEVER HAVE HAD THIS SERVICE!!!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
To send a direct message: Click "Sign In" if necessary. • Click the "Direct messaging" icon near the top right of the page. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
The quickest way to access your Xfinity Email is by visiting connect.xfinity.com on your computer, tablet, or smartphone. Bookmark this page for easy access in the future. To find your email on xfinity.com, click the Account icon in the top-right of the home screen and then click Check Email." I have tried both links and get looped back to this ...
Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
Clear your cache and cookies and sign out of your browser, then close it. Restart your browser and then try to sign in to your secondary account. If you can't get into your secondary account you'll need to call Customer Security Assurance. Customer Security Assurance Business Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329