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If you do not find the appropriate service request on our web site, either in the category selector or in the alphabetized department listing, please call 311 or 713.837.0311 from any Houston based land or mobile telephone.
What is 311? 311 is the City of Houston’s non-emergency department directory and self-service city request line. In addition to the 311 web site and online service requests, agents are available 24/7 to answer your calls.
To access City department and online service requests (when available), click on the 311 Service Categories categories to the right or search the full City Functions service directory menu. If you don’t find any category on this site for your specific service request, please email 311@houstontx.gov.
The main component of the 311 Houston Service Helpline is the three-digit phone number, accessible from within the Houston city limits. From traffic fines and sewer concerns to pothole problems and neighborhood complaints, Houstonians can call 311 and speak to one of our highly trained Agents.
311 is the City of Houston’s non-emergency department directory and self-service city request line. In addition to the 311 web site and online service requests, agents are available 24/7 to answer your calls.
For live assistance including TTY callers, dial 311. Some mobile phone users or persons outside the Houston area may need to dial 713.837.0311.
Houston 311 is a centralized call center connecting Houstonians to 24-hour service for all non-emergency City of Houston inquiries and services. In addition to calling 311 or 713.837.0311 from any Houston-based land or mobile telephone, service requests can be submitted online at www.houstontx.gov/311 or on the Houston 311 mobile app.
For live assistance including TTY callers, dial 311. Some mobile phone users or persons outside the Houston area may need to dial 713.837.0311. 3-1-1 Links
Houston 311 Service Request Index. Use this index to help you report an issue or problem, request a service, or file a complaint by clicking on the Service Request link. Updated 3/1/2016. Link to form or email. Calendar Days to Complete.
For live assistance including TTY callers, dial 311. Some mobile phone users or persons outside the Houston area may need to dial 713.837.0311. 3-1-1 Links