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Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
MakeMyTrip Limited is an Indian online travel company, headquartered in Gurgaon. [2] Founded in 2000, the company provides online travel services including airline tickets , domestic and international holiday packages, hotel reservations, rail and bus tickets. [ 3 ]
The position is considered to be a powerful one as of Personnel, Public Grievances and Pensions is the cadre controlling authority of the Indian Administrative Service, [4] Central Secretariat Service and is the administering agency of the Central Bureau of Investigation (CBI) and the Public Enterprises Selection Board (PESB).
This file is a copyrighted work of the Government of India, licensed under the Government Open Data License - India (GODL). Authorization Method & Scope Following the mandate of the National Data Sharing and Accessibility Policy (NDSAP) of the Government of India that applies to all shareable non-sensitive data available either in digital or analog forms but generated using public funds by ...
As the Minister of Personnel, Public Grievances and Pensions, the prime minister exercises control over the Indian Administrative Service (IAS), [1] the country's premier civil service, [2] [3] which staffs most of the senior civil service positions; [2] [3] the Public Enterprises Selection Board (PESB); [4] [5] and the Central Bureau of Investigation (CBI), [4] [5] except for the selection of ...
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.
The Bill seeks to confer on every citizen the right to time-bound delivery of specified goods and services and to provide a mechanism for Grievance Redressal.The Bill makes it mandatory for every public authority to publish a Citizen's Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his ...
It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court .