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Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
ITSM tools are often marketed as ITSM suites, which support a whole set of ITSM processes. At their core is usually a workflow management system for handling incidents, service requests, problems and changes. They usually also include a tool for a configuration management database (CMDB). The ability of these suites to enable easy linking ...
An individual RT ticket in Request Tracker 5. Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.
GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License .
Supportworks provides a tool to track widespread incidents that may impact a variety of customers known as "issues." Calls can be associated with an issue and closed en masse when an issue has been corrected. Closing such an issue generates an email notification to all customers affected.
Available for free for open source projects Ruby: MySQL: 2008 Axosoft: Axosoft LLC Proprietary, Saas: C#, .NET: SQL Server: 2002 Azure DevOps Server (Team Foundation Server) Microsoft: Proprietary, Commercial .NET: MS SQL Server 2005 & 2008 2005 Bugzilla: Mozilla Foundation: MPL: Perl: MySQL, Oracle, PostgreSQL, SQLite [5] 1998-09-19 5.2 [6 ...
HP IT Management Software is a family of Enterprise software products by OpenText as a result of the spin-merge of Hewlett Packard Enterprise's software assets with Micro Focus in 2017 and acquisition of Micro Focus by OpenText in 2023. [1]