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America West Airlines was an airline in the United States that operated from 1981 until it merged with US Airways in 2007. It was headquartered in Tempe, Arizona.Its main hub was at Phoenix Sky Harbor International Airport, with secondary hubs at McCarren International Airport in Las Vegas, Nevada and Port Columbus International Airport in Columbus, Ohio.
The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58] US Airways had a very poor record of addressing customer complaints, answering only 50% of the telephone calls to its customer service ...
The name "America West Express" was taken from the old America West Airlines cargo service which had begun in 1985. America West initially operated de Havilland Canada Dash 8 turboprop aircraft with its own flight crews; however, on November 30, 1992, America West signed a codeshare agreement with Mesa Airlines to operate America West Airlines ...
American's customer service and gate employees belong to the Communications Workers of America/International Brotherhood of Teamsters Passenger Service Association. [189] PAFCA-AAL represents the nearly 550 FAA-certificated Aircraft Dispatchers and Operations Specialists at American Airlines. This specialized group, many of whom are licensed ...
On May 19, 2005, America West Holdings Corporation and US Airways Group announced plans to merge their operations. Doug Parker, America West's chief executive, said the merger would create "the nation's first full-service airline with the customer-friendly pricing structure of a low-fare carrier."
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