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The user calls into a dedicated phone line, and hears a spoken script that details the question, and the possible responses. Each response option is given a number, and the user presses the corresponding number key on the phone keypad to record the choice.
In telecommunications, an audio response unit (ARU) (often included in IVR systems) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day. ARUs increase the ...
Pancake nurse call button for limited mobility patients A nurse call button on a pillow speaker with TV controls This hospital bed has a nurse call button on its rails. A nurse call button is a button or cord found in hospitals and nursing homes, at places where patients are at their most vulnerable, such as beside their bed and in the bathroom. [1]
If a phone receiver is left off-hook, some phone systems may use an intercept message to inform callers to hang up their phone receivers. The most common message reads as follows: If you'd like to make a call, please hang up and try again. If you need help, hang up and then dial your operator. A formerly-used variation of this message was as ...
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Extensions that were busy or rang “no answer” would forward to the message center onto a device called a “call director”. The call director had a button for each extension in the company which would flash when that person's extension forwarded to the message center. A little label next to the button told the operator whose extension it was.
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