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How you contact ID.me Support depends on whether or not you can sign in to your ID.me account. Keep in mind, ID.me does not offer phone support at this time. This article explains how to contact ID.me Support and what to expect after you submit a ticket.
Identity Verification Verify your identity and troubleshoot verification issues. Community Verification Verify for military, nurse, teacher, PBR, and troubleshoot verification issues. Account Management Sign in, manage passwords, set up MFA, and use the ID.me Authenticator App.
Contact Support. Due to extreme weather, support and video verification wait times may be longer than usual. We appreciate your patience as we prioritize our agents' safety.
To contact the IRS, you can call the phone number on a notice or letter you received from the IRS. You can also visit the IRS website to learn more about online tools and resources, or receive telephone or local assistance .
If you tried verifying your identity using Self-Service and weren’t successful, you may have the option to finish verifying on a video call with a Video Chat Agent. Video Chat Agents, or Trusted Referees, are trained identity specialists employed by ID.me to verify your identity.
Verify your identity and troubleshoot verification issues. If you’d like to verify for nurse, military, student, teacher, or other communities, go to Community Verification.
If you’ve tried to reset your MFA and still need help, follow these steps to contact the Account Recovery Team. Start by submitting a support ticket: Visit the ID.me Contact Support page .
A phone number; Your Social Security number; Proof of your identity. You can upload photos of your driver’s license or state ID, passport, or passport card. To verify your identity with a government-issued photo ID: Select the government ID you want to upload.
Account Management. Sign in, manage passwords, set up MFA, and use the ID.me Authenticator App. Creating an ID.me Account. Sign in and passwords. How to sign in if you can't access your email address. Manage account settings. How to use an email address that’s on your duplicate account.
This article explains what to do if you have trouble with phone verification. Use your personal phone and number. When verifying your identity through Self-Service, you will be prompted to enter your phone number. ID.me will send a verification text message to your personal phone from a 5-digit number. Using a shared phone plan