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According to the Department of Transportation, airlines "mishandle" on average about 1.5% of the mobility equipment they transport. In 2022, that translated to 11,389 incidents reported by U.S ...
A Department of Transportation investigation of complaints made between 2019 and 2023 found American Airlines unsafely assisted passengers, sometimes resulting in injuries, and didn’t help ...
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Airlines snap and sue the U.S. Transportation Department over mandated fee disclosures: ‘A bad solution in search of a problem’ Sasha Rogelberg May 14, 2024 at 6:21 PM
According to the Department of Transportation, airlines "mishandle" on average about 1.5% of the mobility equipment they transport. In 2022, that translated to 11,389 incidents reported by U.S ...
The Traveler Redress Inquiry Program (TRIP, sometimes called DHS TRIP) is a program managed by the Department of Homeland Security in the United States that allows people who face security-related troubles traveling by air, receive excessive security scrutiny, or are denied entry to the United States, to file their grievances with and seek redress from the DHS.
The United States Department of Transportation (USDOT or DOT) is one of the executive departments of the U.S. federal government. It is headed by the secretary of transportation , who reports directly to the president of the United States and is a member of the president's Cabinet .
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.