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On 1 April 2019, Ofcom introduced a price cap (on the Service Charge element of the call cost) of £3.65 per 90 seconds of a call on calls to numbers starting 118. [35] From this date, twenty-six of the existing one hundred Service Charge price points were no longer available for use by services on telephone numbers starting 118.
UK Calling is the name given to the legislation introduced by Ofcom in July 2015 to make the cost of calling UK service numbers clearer for everyone. [ 1 ] The legislation was brought in due to the previous confusion surrounding service call charges, with the intention of making things simpler for the caller.
0800 xxx xxx [notes 3] Special Services – No charge to Customer a.k.a. "Freephone" Free to call from landline, and was up to 40p per minute from mobile, until July 2015 when calls to 080 numbers from mobiles became free. Calls to certain charity and similar services were always free from most mobiles.
Two of the UK’s four biggest networks – EE and Vodafone – are reintroducing roaming charges for customers travelling to Europe in January. Virgin Media O2 users won't face roaming charges ...
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On 1 July 2015, Ofcom made a number of changes to the way phone calls to UK service numbers would be charged. Under the new legislation, which was promoted by an information campaign entitled UK Calling, [32] call charges must be clearly stated on all materials that advertise a service number. The changes came after research found that callers ...
Pollster YouGov found that 49% of mobile users have been surprised to see how much they have been charged for calling 084, 087 and 09 non-geographic numbers and 90% believe organisations should make the cost of these calls clearer. [1] According to Ofcom, [2] UK consumers paid around £1.9 billion for calls to non-geographic numbers in 2009.
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