enow.com Web Search

  1. Ads

    related to: itil incident and problem management

Search results

  1. Results from the WOW.Com Content Network
  2. Incident management - Wikipedia

    en.wikipedia.org/wiki/Incident_management

    Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...

  3. Event management (ITIL) - Wikipedia

    en.wikipedia.org/wiki/Event_management_(ITIL)

    In the case of events that generated an incident, problem or change, these should be formally closed with a link to the appropriate record from the other process; Informational events are simply logged and then used as input to other processes, such as Backup and Storage Management.

  4. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

  5. Rapid problem resolution diagnosis - Wikipedia

    en.wikipedia.org/wiki/Rapid_problem_resolution...

    RPR has been fully aligned with ITIL v3 since RPR 2.01 was released in April 2008. RPR fits directly into the ITIL v3 problem management process as a sub-process. Some organisations handle ongoing recurring problems within incident management, and RPR also fits into the ITIL v3 incident management process as a sub-process.

  6. Event correlation - Wikipedia

    en.wikipedia.org/wiki/Event_Correlation

    The scope of ITIL is larger than that of integrated management. However, event correlation in ITIL is quite similar to event correlation in integrated management. In the ITIL version 2 framework, event correlation spans three processes: Incident Management, Problem Management and Service Level Management.

  7. Infra Corporation - Wikipedia

    en.wikipedia.org/wiki/Infra_Corporation

    Infra Corporation is a division of EMC Corporation that produces infraEnterprise, which is a multi-tier web-based IT Service Management software tool. The software is based on ITIL and it implements a number of ITIL processes, including Service Desk management (including Incident Management and Problem Management), Change Management, Release Management, Configuration Management (including ...

  8. Problem-Solving Group - Wikipedia

    en.wikipedia.org/wiki/Problem-Solving_Group

    The ITIL Service Operation manual describes the purpose of a Problem-Solving Group as follows: The actual solving of problems is likely to be undertaken by one or more technical support groups and/or suppliers or support contractors – under the coordination of the Problem Manager.

  9. ITIL security management - Wikipedia

    en.wikipedia.org/wiki/ITIL_security_management

    Incident Management & Service Desk; Problem Management; Change Management (ITSM) Within these processes activities concerning security are required. The concerning process and its process manager are responsible for these activities. However, Security Management gives indications to the concerning process on how to structure these activities.

  1. Ads

    related to: itil incident and problem management