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WhatsApp (officially WhatsApp Messenger) is an instant messaging (IM) and voice-over-IP (VoIP) service owned by technology conglomerate Meta. [13] It allows users to send text, voice messages and video messages, [14] make voice and video calls, and share images, documents, user locations, and other content.
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Instant messaging systems facilitate connections between specified known users [1] (often using a contact list also known as a "buddy list" or "friend list") or in chat rooms, and can be standalone apps or integrated into a wider social media platform, or in a website where it can, for instance, be used for conversational commerce.