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In commercial lodging establishments (hotels, resorts, inns, boarding houses etc.), housekeeping is the work of providing a clean, comfortable, safe and aesthetically appealing environment for the guests, and the operational department in a hotel is responsible for these activities in rooms, public areas, back areas and the surroundings.
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
Hotels have been adjusting their housekeeping policies post-COVID-19 lockdowns, with various brands shifting toward an opt-in model that provides daily housekeeping only to guests who request it ...
Property Management Systems (PMS) or Hotel Operating System (HOS), under business, terms may be used in real estate, manufacturing, logistics, intellectual property, government, or hospitality accommodation management. They are computerized systems that facilitate the management of properties, personal property, equipment, including maintenance ...
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Business letters are the most formal method of communication following specific formats. They are addressed to a particular person or organization. A good business letter follows the seven C's of communication. The different types of business letters used based on their context are as follows, Letters of inquiry; Letters of claim/complaints
This includes the transactions of hotel guests and walk in clients (passants), room occupancy, income and expenses from the hotel's departments (e.g., food and beverage, rooms, gift shop). The night audit itself is an audit of the guest ledger (or front office ledger); that is, the collection of all accounts receivable for currently registered ...