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Lean thinking is a management framework made up of a philosophy, practices and principles which aim to help practitioners improve efficiency and the quality of work. Lean thinking encourages whole organisation participation. The goal is to organise human activities to deliver more benefits to society and value to individuals while eliminating ...
Lean principles have been successfully applied to various sectors and services, such as call centers and healthcare. In the former, lean's waste reduction practices have been used to reduce handle time, within and between agent variation, accent barriers, as well as attain near perfect process adherence.
Lean enterprise is a practice focused on value creation for the end customer with minimal waste and processes. [4] The term has historically been associated with lean manufacturing and Six Sigma (or Lean Six Sigma) due to lean principles being popularized by Toyota in the automobile manufacturing industry and subsequently the electronics and internet software industries.
The design for lean manufacturing equation is design for lean manufacturing success = strategic values minus the drivers of design and process wastes. A good design is one that simultaneously reduces waste and delivers value. [17] [18] There are multiple drivers that cause product, process, and lifecycle wastes. [19]
The Toyota Way is a set of principles defining the organizational culture of Toyota Motor Corporation. [1] [2] The company formalized the Toyota Way in 2001, after decades of academic research into the Toyota Production System and its implications for lean manufacturing as a methodology that other organizations could adopt. [3]
Lean Six Sigma is a synergized managerial concept of Lean and Six Sigma. [6] Lean traditionally focuses on eliminating the eight kinds of waste ("muda"), and Six Sigma focuses on improving process output quality by identifying and removing the causes of defects (errors) and minimizing variability in (manufacturing and business) processes.
George, Michael L. Lean Six Sigma for Service: How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions, The McGraw-Hill Companies, 2003. Maleyeff, John. Improving Service Delivery in Government with Lean and Six Sigma, Strategy and Transformation Series, IBM Center for the Business of Government.
Lean product development (LPD) is an approach to product development that specializes in minimizing waste. Other core principles include putting people over the product and creating new values in services and physical products. [1] This method of product development has been adopted by companies such as Toyota