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By default, both the Trash and Spam folders empty automatically to keep your account tidy. These settings are set systemically and can't be changed. • Trash deletion frequency - Trash is deleted after 7 days. • Spam deletion frequency - Spam is deleted after 30 days.
Emails from specific senders may be set up to go to the trash or other folders. Check your settings to view or change where they're going. • If you've set up filters, the settings may be routing some emails to the trash. You can review your filter settings in New AOL Mail and edit or delete any incorrect filters
Sign in to your mailbox at least once every 12 months to keep it active. Content deleted from an inactive mailbox can't be restored. To preserve your mailbox: • Subscribe to Extended AOL Mail - Rest easy knowing that all your emails, along with the files and photos attached to them, will not be purged from your email account due to inactivity*.
Check your account email client. One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.
Use the account recovery flow to confirm if your account was deleted - If your account doesn't exist anymore, you'll get a prompt indicating it has either been deactivated or that you can't reset your password online.
Never worry about getting overwhelmed with old or unwanted emails. AOL Mail lets you easily delete unwanted messages. If any of your emails have been permanently deleted or have gone missing in the last 7 days, give us a call and we' ll do everything we can to try to recover your lost messages. Delete a single email
Take control of where you'll end up after deleting or moving a message in AOL Mail. Choose to go back to the original folder, the next message, or the previous message after moving the email. 1. Click the Setting icon. 2. Click More Settings. 2. Click Viewing email. 3. Under "After moving a message," choose the option you want.
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