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They are also called [2] API mocking tools, service virtualization tools, over the wire test doubles and tools for stubbing and mocking HTTP(S) and other protocols. [1] They enable component testing in isolation. [3] In alphabetical order by name (click on a column heading to sort by that column):
Mock objects have the same interface as the real objects they mimic, allowing a client object to remain unaware of whether it is using a real object or a mock object. Many available mock object frameworks allow the programmer to specify which methods will be invoked on a mock object, in what order, what parameters will be passed to them, and what values will be returned.
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
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The answering service operators also had the option of calling the client and alerting them to particularly important calls. The origins of call centers date back to the 1960s with the UK-based Birmingham Press and Mail, which installed Private Automated Business Exchanges (PABX) to have rows of agents handling customer contacts.