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Asking for what we need or want can be challenging, especially for women: We’re conditioned to place our desires beneath those of others. Whether it’s with family members, friends, or ...
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Expectation confirmation theory (or ECT) is a cognitive theory which seeks to explain post-purchase or post-adoption satisfaction as a function of expectations, perceived performance, and disconfirmation of beliefs. The structure of the theory was developed in a series of two papers written by Richard L. Oliver in 1977 and 1980. [1]
Daniel Kahneman has said that “life satisfaction is connected to a large degree to social yardsticks–achieving goals, meeting expectations.” [58] [59] Building on this view, Paul Dolan suggests that social yardsticks are an integral part of ‘social narratives’, defined as ‘meta-social preferences’, [60] where people in general ...
Furthermore, positive psychology approaches were found to enhance patients' adherence to treatment and improve their ability to cope with the challenges of illness and recovery. This review highlights the growing evidence for incorporating positive psychology into breast cancer care, underscoring its potential to support both mental health and ...
There's a controversy brewing involving the nation's newest military branch over the potential of moving Air National Guard units into the U.S. Space Force.
Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; constructively helps and coaches others in their professional development; exhibits a “can-do” approach and inspires associates to excel; develops a team spirit. Support of diversity
Psst—don’t tell Apple, but it looks like there are good opportunities for phone makers in the automotive sector. China’s Xiaomi, which alongside Apple and Samsung is among the world’s big ...