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Cloud Computing, iOS, Android, Windows Phone: MySQL: 2009 Capsule (CRM) Zestia Ltd. 2019 2009 SaaS: ... Comparison of mobile CRM systems; List of ERP software ...
CRM systems today also work on customer engagement through social media. [23] Service automation is the part of the CRM system that focuses on direct customer service technology. Through service automation, customers are supported through multiple channels such as phone, email, knowledge bases, ticketing portals, FAQs, and more. [20]
Snapforce CRM is a comprehensive customer relationship management (CRM) SaaS application, developed by Snapforce.com. Primary use case is customer management and sales automation, although it can also be configured with telephony support. [1] [2] [3] [4]
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
SugarCRM is a software company based in Silicon Valley. It produces the on-premises and cloud-based web application Sugar , a customer relationship management (CRM) system. SugarCRM's functionality includes sales-force automation , marketing campaigns , customer support , collaboration , Mobile CRM, Social CRM and reporting.
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