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It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.
This master agreement can be used to mediate employer-employee conflict in the workplace by having a reference point to work out solutions and set specific terms. Contracts are often negotiated as a unified master service agreement and statement of work , such as with information technology service providers .
Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.
The Carrier Hosted Unified Communications Solution is an integration of the Nortel Communication Server 2000 softswitch with Microsoft Office Communications Server 2000 and Exchange Server 2007 Unified Messaging, to provide instant messaging, voice services, video conferencing, and other multimedia services.
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For service providers looking to host Microsoft Exchange, there is a Service Provider License Agreement (SPLA) available whereby Microsoft receives a monthly service fee instead of traditional CALs. Two types of Exchange CAL are available: Exchange CAL Standard and Exchange CAL Enterprise. The Enterprise CAL is an add-on license to the Standard ...
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