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Video remote interpreting (VRI) is a videotelecommunication service that uses devices such as web cameras or videophones to provide sign language or spoken language interpreting services. This is done through a remote or offsite interpreter, in order to communicate with persons with whom there is a communication barrier .
The company's global workforce is claimed to include over 9,000 interpreters who handle more than 36 million calls each year. [ 4 ] In addition to phone interpreting, the company also offers video remote and onsite interpreting, translation and localization services, and language proficiency testing and training.
The company name was changed to CyraCom in 1997, named for Edmond Rostand's Cyrano de Bergerac. [4] It operates call centers and offices in the United States with one office in the United Kingdom, and another in Costa Rica. Cyracom provides interpreters for hundreds of languages. [6] [7]
A video relay service (VRS), also sometimes known as a video interpreting service (VIS), is a video telecommunication service that allows deaf, hard-of-hearing, and speech-impaired (D-HOH-SI) individuals to communicate over video telephones and similar technologies with hearing people in real-time, via a sign language interpreter.
A Colorado company discriminated against a deaf employee when it fired her after she requested an American Sign Language interpreter for meetings, according to federal officials.
Industry analyst firm Common Sense Advisory estimates that in 2012, the market will be worth $1.2 billion, an increase of 70% from 2007. The market for telephone interpreting is global in scope and includes companies from the United States, the Netherlands, Sweden, France, the United Kingdom, Canada, India, China, Norway, Spain, and Hong Kong. [19]
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