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Desktop apps, like Outlook, Thunderbird, and Mac Mail, can access AOL Mail using POP. Copies of your email download to the app, so actions in the app won't affect your account. One POP setting, however, will delete email from your account when it's downloaded. To disable the "delete emails from server" option, contact your app manufacturer.
When emails go missing in AOL Mail, it's often due to a few simple things; either the message is in the wrong folder, your third-party mail client's settings, or your account was deactivated due to inactivity. Check your other folders. The first thing place to check if you're missing mail is to check your other folders.
If you notice the number of contacts you have has changed, it's possible that there was an issue that occurred and some contacts could not be moved over. If you created, added, or edited contacts in a 3rd party application like Outlook or Apple Mail, these contacts wouldn't have been part of the Netscape items that were migrated to AOL Mail.
1. Mouse over the folder you want to add a subfolder to. 2. Click the Folder Options icon . 3. Select Create subfolder. 4. Enter a new subfolder name. 5. Click the Save icon.
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Organize your email messages by putting them into folders where they're easy to locate. You can move emails from your inbox into a folder or move them from one folder to another.
Are your emails and contacts missing? If you haven't signed in to AOL Mail for 12 months or more, your mailbox is considered inactive. An inactive mailbox stops receiving new emails, and all mailbox contents, folders, contacts and settings are permanently deleted.
If you have questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET. Cancel Search and Recover To cancel your AOL Premium Subscription Product, read the AOL Premium Subscription help article.