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Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place. End the practice of awarding business on the basis of a price tag. Instead, minimize total cost. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust.
Val Feigenbaum's contributions to the quality body of knowledge include: "Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction."
Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices.
In 1990, Peters was referred to in a British Department of Trade and Industry (DTI) publication as one of the world's Quality Gurus. In 1995, the New York Times referred to Peters as one of the top three business experts in the highest demand as a speaker along with Daniel Burrus and Roger Blackwell. [8]
Joseph Moses Juran (December 24, 1904 – February 28, 2008) was a Romanian-born American engineer, management consultant and author. He was an advocate for quality and quality management and wrote several books on the topics. [1]
"We ought to be better than we are," said Germain, director of Quality Improvement. [3] The culmination of Motorola quality engineering efforts occurred in 1986, with the help of an outside quality control consultant who joined Motorola, Bill Smith [ 10 ] [ 11 ] [ 12 ] when the Motorola University and Six-Sigma Institute [ 9 ] was founded.
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Kaoru Ishikawa (石川 馨, Ishikawa Kaoru, July 13, 1915 – April 16, 1989) was a Japanese organizational theorist and a professor in the engineering faculty at the University of Tokyo who was noted for his quality management innovations.