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Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.
The goal of the journal is to publish high quality empirical and theoretical research covering all aspects of information systems for crisis response and management. Full-length research manuscripts, insightful research and practice notes, and case studies will be considered for publication.
With empirical evidence to support his theory, Coombs [3] provided a summary of crisis response strategy guidelines for crisis managers, given here in Table 1. SCCT provides crisis managers with an evidence-based guide to assessing and responding to crises, allowing them to make informed, strategic, and beneficial decisions.
Through Jin, Pang, and Cameron's analyzation of fourteen real-life crisis case studies, they found that "anxiety was the default emotion in most, if not all, crisis posited in the model." [ 15 ] However, common dominant emotions expressed during a crisis also include anger, fright and sadness; these vary depending on the nature of the crisis.
[1] Disaster informatics or crisis informatics is the study of the use of information and technology in the preparation, mitigation, response and recovery phases of disasters and other emergencies. Disaster informatics or emergency involves increased use of technology to depict how people can react to emergencies and other disasters that ...
Critical incident stress management (CISM) is a system of support for individuals and groups who have been exposed to trauma. It is a form of psychological first aid . It includes pre-incident preparedness and acute crisis management through post-crisis follow-up.
Reputational damage can result from an adverse or potentially criminal event, regardless of whether the company is directly responsible for said event (as was the case of the Chicago Tylenol murders in 1982). [3] Extreme cases may lead to large financial losses [4] or bankruptcy, as per the case of Arthur Andersen. [5]
Crisis Negotiation Unit; Tactical Helicopter Unit; Operational Support Unit; Investigative and Operations Support Section – Prepares for and responds to critical incidents, major investigations, and special events by providing expertise in behavioral and crime analysis, crisis management, and rapid deployment logistics.