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Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]
Churn rate, when applied to a customer base, is the proportion of contractual customers or subscribers who leave a supplier during a given period. It may indicate of customer dissatisfaction, cheaper and/or better offers from the competition, more successful sales and/or marketing by the competition, or reasons having to do with the customer ...
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A customer's trust in a firm leads to that individual thinking that the firm will provide quality service, which results in the firm gaining a loyal customer. [15] Even in the case of service failures, which decrease customer trust, firms can provide recovery efforts to increase trust and re-gain loyalty.
Zero Defects is a management tool aimed at the reduction of defects through prevention. It is directed at motivating people to prevent mistakes by developing a constant, conscious desire to do their job right the first time."
Banning cartoons and harassing cartoonists, though rare, is not unheard of in India. In 1987, in the southern Indian state of Tamil Nadu, the editor of a weekly magazine was arrested and sentenced to three months of rigorous imprisonment for publishing a cartoon mocking politicians, according to a 2003 account in Frontline magazine.
Ajit Ninan (May 15, 1955 [1] – 8 September 2023) was an Indian political cartoonist, best known for drawing the Centrestage series of cartoons in India Today magazine and Ninan's World in the Times of India. Ajit Ninan was born to AM Mathew and Annie Mathew in Hyderabad. He did his MA in Political Science from Madras Christian College, Chennai.
Defection is defined as either voluntarily giving up the membership of his party or disobeying (abstaining or voting against) the directives (political whip) of the party leadership on a vote in legislature. Legislators can change their party without the risk of disqualification to merge with or into another party provided that at least two ...