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Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
CRM—Customer Relationship Management; CRS—Computer Reservations System; CRT—Cathode-Ray Tube; CRUD—Create, Read, Update and Delete; CS—Cable Select; CS—Computer Science; CSE—Computer Science and Engineering; CSI—Common System Interface; CSM—Compatibility Support Module; CSMA/CD—Carrier-sense multiple access with collision ...
The file starts with a header containing a magic number (as a readable string) and the version of the format, for example %PDF-1.7. The format is a subset of a COS ("Carousel" Object Structure) format. [23] A COS tree file consists primarily of objects, of which there are nine types: [16] Boolean values, representing true or false; Real numbers ...
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These analytics help improve customer service by finding small problems which can be solved, perhaps by marketing to different parts of a consumer audience differently. [22] For example, through the analysis of a customer base's buying behavior, a company might see that this customer base has not been buying a lot of products recently.
They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
Comma-separated values ( CSV) is a text file format that uses commas to separate values, and newlines to separate records. A CSV file stores tabular data (numbers and text) in plain text, where each line of the file typically represents one data record. Each record consists of the same number of fields, and these are separated by commas in the ...
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.