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To refund your eligible Epic Games Store purchase, follow the Self-Service refund steps below. For eligibility requirements see the Epic Games Store Refund Policy.
Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process.
To apply for a refund, you will need a claim number or your Epic Account ID. If you didn't get an email with a claim number, you can locate your Epic Account ID by following these steps. Remember, the FTC never asks you to pay to file a claim or get a refund.
Do you need help with Fortnite or your Epic Games account? Our support center contains answers to our most frequently asked questions.
Epic Games, the maker of Fortnite, agreed to pay $245 million to refund customers over accusations that it tricked players into making unwanted purchases.
Whether you purchased something mistakenly, or the game doesn't run well on your system, it's quick and easy to get a refund through the Epic Games Store. Just don't abuse the system—just because you didn't enjoy a game, or though it was too short, doesn't mean you should get a refund.
How to Request a Refund from the Epic Games Store. Epic's refund policy is similar to Steam's. According to the policy, you can get a full refund for any reason as long as you're returning the game within 14 days of purchase and with less than two hours of play time.
How to request a game refund on Epic Games. If you've understood everything so far then you'll want to know the next steps to requesting a refund via the Epic Games store. The first...
If no email is received, people can use their Epic account ID to file a claim or go directly to the claim site. Alternatively, consumers can call an FTC staffer at (833) 915-0880 or email admin...
Epic Games Support is here to help you with all of your account and Epic Games Store needs. Our customer service articles will resolve your issues. Main page; Epic Games Store. Topics. Refunds; Update your Email; Change your Country ... Epic Games Store Fab Sketchfab ArtStation Store Refund Policy Store EULA. Tools. Unreal Engine UEFN MetaHuman ...