Search results
Results from the WOW.Com Content Network
The Learning Center provides a knowledge base specific to your Frontline application, but there may be times when you need to contact the Support team for additional help. This contact option is located directly within the Learning Center.
Trouble signing in to our absence and substitute management tool? Need your ID and PIN? Contact your school district and ask for the System Administrator. Contact us today to learn more about the insights and solutions Frontline Education can offer to your school system or organization.
How can we help? Frontline Central. Absence Management. Time and Attendance. Recruiting & Hiring. Professional Growth. IT Resources. Show More.
Contact Information. Using the Web Form (Creating a Help Ticket) Contacting Support. What We Do. Human Capital Management. Student Management. Business Operations.
Learning more about frontline customer service employees could help you improve your organization's customer service. In this article, we explain what frontline customer service is, list common job duties and skills and provide steps you can use to train a frontline team.
The Learning Center associated with your application offers the main avenue to contact Support. To access the Learning Center, click the Help Center option (located within your account options in the top right corner of the page).
Typically, frontline customer support is responsible for… Greeting customers in physical locations. Triaging customer requests to other team members. Solving customer issues. Answering queries and questions about your product. Helping customers to self-serve where appropriate.
Frontline Service providers support tasks such as greeting & treating customers, answering phones, scheduling & planning appointments. They are in charge of sorting mail, routing calls, and listening to voicemails, while arranging and distributing communications promptly.
Frontline training is a type of training program that enables frontline workers, or customer-facing employees, to perform their roles with the proper skills and knowledge. It is an essential tool for setting customer-facing workers up for success, particularly in fields like customer service, retail, and sales.
Customer service agents handle and resolve customer concerns or questions effectively through multiple support platforms like live chat, chatbots, phone calls, emails, voice or video calls, and social media platforms.