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The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
A complaint is a formal legal document that sets out the facts and legal reasons for a claim against a defendant. Learn about the structure, types, and procedures of complaints in different jurisdictions and courts.
CAPA stands for corrective and preventive action, a set of improvements to eliminate causes of non-conformities or other undesirable situations. It is a concept within quality management systems, such as ISO standards and FDA regulations, and involves root cause analysis, investigation, action, review, and further action.
A contract is a legally enforceable agreement between two or more parties that involves consent and transfer of goods, services, money, or promise. Learn about the formation, interpretation, remedies, and varieties of contracts in different jurisdictions and legal systems.
Learn about the history, legislation and constitutional rights of labour relations in South Africa. Find out how the Labour Relations Act, the Employment Equity Act, the Basic Conditions of Employment Act and the Health and Safety Act regulate the relationship between employers, employees and trade unions.
Learn about the legal concept and regulation of agency in South Africa, where an agent is the principal's authorised representative in affecting the principal's legal relations with third parties. Compare and contrast agency, representation and mandate, and their sources and implications.
A comprehensive list of official business registers around the world, by country and type, maintained by various authorities for different purposes. Includes examples of company register, public contract register, land and mortgage register, industrial property register, and more.
Outsourcing is a business practice of using external providers for business processes that would otherwise be handled internally. Learn about the origin, motivation, and examples of outsourcing, as well as the related concepts of offshoring, insourcing, and midsourcing.
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