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The fastest and most convenient way for friends/family members to receive calls from incarcerated individuals at Florida Department of Corrections is by setting up an AdvancePay® prepaid calling account with ConnectNetwork.
At Florida Department of Corrections (FDC) facilities, we bring together incarcerated individuals with their family and friends through affordable phone calls. AdvancePay is a prepaid phone account that you manage and fund to receive calls from an incarcerated individual.
AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates. It’s simple. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds.
Florida prison inmates are not permitted to receive telephone calls. Inmates may place collect calls to approved numbers. If there is a family emergency, family members are urged to contact the institution's chaplain. The chaplain will notify the inmate and he/she may be granted a special telephone call.
FDC has contracted with Securus Technologies to provide calling and account billing services to incarcerated individuals. Recipients of these calls may include friends, family members, and attorneys. Please be advised that the Florida Department of Corrections has negotiated new statewide incarcerated individual telephone system rates.
AdvancePay – A prepaid phone account set up by family or friends to receive inmate calls; PIN Debit – An inmate phone account you can deposit funds into; Inmate Voicemail – Record secure voicemails for your inmate 24/7
All calls (with the exception of legal calls) can be recorded and monitored, so keep this in mind while you are talking to your inmate. The pre-paid phone service provider for inmate calls in Florida is Securus Correctional Billing Services, they can be reached at 1-800-844-6591 or online at securustech.net .
To receive phone calls from an inmate you must first set up an inmate telephone account. This process could take up to 24 hours. Accounts are handled by Securus Technologies. Contact information for Securus Technologies is listed below.
Starting in October, incarcerated people who don’t receive a disciplinary report for three months will be eligible to make a free 15-minute phone call as part of a pilot included in the state’s budget that was approved this month by Gov. Ron DeSantis and the Florida Legislature.
Inmate Phone System Inmates cannot receive calls. Friends and family members can stay in touch with an inmate by setting up a prepaid collect calling service that allows an inmate to call your phone number using deposited funds.